Refund policy

Return & Refund Policy

Last Updated: September 2, 2026

Return label: Included in the package, Free

Thank you for shopping with VELOURY LIVING. We want you to feel confident when purchasing from us. If you are not completely satisfied with an eligible purchase, you may return it in accordance with the terms of this Return & Refund Policy.

30-Day Return Policy

We accept returns for both defective and non-defective products within 30 calendar days from the date your order is delivered.

To qualify, the return request must be submitted within 30 calendar days of delivery.

Returns requested after the 30-day return period may not be accepted.

Return Eligibility & Product Condition

Returned products must be in new and unused condition and should be returned in the same condition in which they were received.

Products must generally include their original packaging, accessories, components, and other materials supplied with the order, where applicable.

Products that have been used, damaged, altered, or returned with missing major components may not qualify for a refund.

Proof of purchase or your order number may be required.

How to Request a Return

To request a return, please contact our customer support team:

Email: support@velouryliving.com
Phone: +1 (531) 278-9973

Please provide:

Your name
Order number
Product you wish to return
Reason for the return
Photographs, if the product is damaged, defective, or incorrect

Please do not ship a product to an address other than the authorized return destination provided by VELOURY LIVING.

Return Method

All approved returns must be sent by mail using the return instructions provided by VELOURY LIVING.

A prepaid return shipping label is included with your shipment at no cost to you.

Customers will not be charged a return shipping fee for eligible returns.

Return Shipping Fees

VELOURY LIVING covers the return shipping cost for eligible returns.

There is no return shipping charge to the customer for an approved eligible return.

Restocking Fees

VELOURY LIVING does not charge a restocking fee.

There is no restocking fee or other return-processing fee for eligible returns.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us at:

support@velouryliving.com

Please provide your order number and clear photographs showing the product and the issue.

After reviewing the information, we will determine the appropriate resolution.

For verified damaged, defective, or incorrect products, VELOURY LIVING will cover the applicable return shipping costs.

Depending on the circumstances and product availability, the resolution may include a refund or replacement/exchange.

Exchanges

We accept exchanges for eligible products.

If you would like to exchange an eligible product, please contact us within 30 calendar days from the date your order was delivered.

The product must meet the return eligibility and condition requirements described in this policy.

If the requested replacement product is available, we may arrange an exchange. If the replacement product is unavailable, we may provide another appropriate resolution, which may include a refund.

Refunds

Once we receive your returned product, we will inspect it to confirm that it meets the requirements of this Return & Refund Policy.

If the return is approved, your refund will be issued to the original payment method used for the purchase.

Refund Processing Time

Approved refunds will generally be processed within 10 business days after the returned product has been received and inspected.

After VELOURY LIVING processes the refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account.

Actual posting times may vary depending on your financial institution or payment provider.

Original Shipping Charges

VELOURY LIVING offers FREE Standard Shipping within the United States.

Because eligible standard orders do not include a standard outbound shipping charge, there is generally no standard outbound shipping fee to deduct from an eligible refund.

Non-Returnable Products

Products must meet the eligibility and condition requirements stated in this policy.

Products that are used, damaged, altered, excessively worn, or returned with missing major components may not qualify for a refund.

If a particular product has a specific return restriction, that restriction will be clearly disclosed on the applicable product page before purchase.

Products marked Final Sale may not be eligible for return except where required by applicable law or where the product arrives damaged, defective, or incorrect.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at:

support@velouryliving.com

We will make reasonable efforts to cancel an order before it enters fulfillment.

Once an order has been processed or shipped, cancellation may no longer be possible. In that situation, you may request an eligible return after delivery in accordance with this policy.

Refunds for Cancelled Orders

If we successfully cancel an order before shipment and payment has already been collected, the applicable amount will be refunded to the original payment method.

Refund processing may take up to 10 business days, and your bank or payment provider may require additional time to post the funds to your account.

Return Address

Our business address is:

VELOURY LIVING
4631 N 15th Ave
Phoenix, AZ 85015
United States

Please do not send a return directly to this address unless it is specifically provided as the authorized return destination in your return instructions.

Returns must be sent by mail using the authorized return instructions and prepaid return label provided by VELOURY LIVING.