Refund policy
Last Updated: August 7, 2026
At VELOURY LIVING, we want you to feel confident when shopping with us. If you are not completely satisfied with an eligible purchase, you may request a return in accordance with the terms below.
30-Day Return Policy
We accept eligible return requests within 30 calendar days from the date your order is delivered.
To qualify for a return, your request must be submitted within this 30-day period. Returns requested after 30 days from delivery may not be accepted.
Return Eligibility
To be eligible for a return, the item must generally be in the same condition in which it was received, unused, undamaged, and returned with its original packaging, accessories, and components where applicable.
Proof of purchase or your order number may be required.
Items that have been intentionally damaged, altered, excessively used, or returned with missing major components may not qualify for a refund.
How to Request a Return
To begin a return, contact our customer support team at:
Email: support@velouryliving.com
Phone: +1 (531) 278-9973
Please provide your name, order number, the product you wish to return, the reason for the return, and photographs if the item is damaged, defective, or incorrect.
Once your return request has been reviewed and approved, we will provide return instructions.
Please do not send a product back before receiving return authorization and instructions from us.
Free Return Shipping
For eligible returns approved under this policy, VELOURY LIVING will cover the return shipping charges.
Where applicable, we will provide a prepaid return shipping label or another approved return method.
Customers will not be required to pay return shipping charges for an eligible approved return.
Restocking Fee
VELOURY LIVING does not charge a restocking fee for eligible returns.
Return Address
Our business contact address is:
VELOURY LIVING
4631 N 15th Ave
Phoenix, AZ 85015
United States
However, please do not automatically send returns to this address unless our customer support team specifically provides this address as your authorized return destination.
The correct return address and instructions will be provided after your return request is approved.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as possible after delivery.
If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, contact us at support@velouryliving.com.
Please include your order number and clear photographs showing the issue.
After we review and verify the claim, we will provide an appropriate resolution. Depending on the circumstances, this may include a replacement or refund.
VELOURY LIVING will cover the applicable return shipping costs for verified damaged, defective, or incorrect items.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to the original payment method used for the purchase.
We generally process approved refunds promptly after inspection. After the refund is issued, please allow approximately 5–10 business days for your bank, credit card company, or payment provider to post the funds to your account.
Actual posting times may vary depending on your financial institution.
Original Shipping Charges
VELOURY LIVING offers free standard shipping within the United States, so eligible standard orders do not include a standard outbound shipping fee.
Therefore, there is generally no standard outbound shipping charge to deduct from an eligible refund.
Exchanges
If you would like to exchange an eligible product, contact us at support@velouryliving.com.
Depending on product availability, we may arrange an exchange or ask you to return the original item and place a new order.
Non-Returnable Items
Certain products may not be eligible for return where return restrictions are reasonably necessary for hygiene, safety, customization, or similar reasons.
Any product-specific return restriction will be clearly disclosed on the applicable product page before purchase.
Items specifically marked as Final Sale may not be eligible for return except where required by applicable law or where the item arrives damaged, defective, or incorrect.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at support@velouryliving.com.
We will make reasonable efforts to cancel the order before it enters fulfillment.
Once an order has been processed or shipped, cancellation may no longer be possible. In that case, you may request an eligible return after delivery under this policy.
Refunds for Cancelled Orders
If we successfully cancel an order before shipment and payment has already been collected, the applicable amount will be refunded to the original payment method.
Bank or payment-provider processing times may apply.
Contact Us
For questions about returns, refunds, exchanges, damaged products, or your order, please contact:
VELOURY LIVING
4631 N 15th Ave
Phoenix, AZ 85015
United States
Email: support@velouryliving.com
Phone: +1 (531) 278-9973
Recommended Google Merchant Center settings
For consistency, set your GMC return information to:
Return window: 30 days
Return method: By mail
Return shipping fee: $0 to customer / paid by merchant
Restocking fee: $0
Refund method: Original payment method