Terms of service

Last Updated: August 7, 2026

Welcome to VELOURY LIVING. These Terms of Service govern your use of our website, velouryliving.com, and any purchases made through our online store.

By visiting our website, placing an order, or otherwise using our services, you agree to these Terms of Service and any policies referenced within them.

1. About VELOURY LIVING

VELOURY LIVING operates an online retail store serving customers within the United States.

Our business contact information is:

VELOURY LIVING
4631 N 15th Ave
Phoenix, AZ 85015
United States

Email: support@velouryliving.com
Phone: +1 (531) 278-9973

2. Online Store Terms

By using our website, you confirm that you are legally capable of entering into a purchase transaction under applicable law.

You may not use our website, products, or services for unlawful, fraudulent, abusive, or unauthorized purposes.

You must not attempt to:

Gain unauthorized access to our website or systems
Introduce viruses, malicious software, or harmful code
Interfere with website functionality
Use our website for fraudulent transactions
Violate applicable laws or the rights of others

3. Products and Product Information

We make reasonable efforts to provide accurate product:

Titles
Descriptions
Images
Features
Colors
Availability
Pricing

Product colors and appearance may vary slightly depending on your screen, lighting, photography, or device settings.

Lifestyle photographs may contain decorative accessories or other items that are not included with the product. Please review the product description and What's Included information before purchasing.

We reserve the right to correct genuine typographical, pricing, technical, or product-information errors.

4. Product Availability

Products are subject to availability.

We may:

Limit product quantities
Discontinue products
Update product specifications
Correct inventory errors

If an item becomes unavailable after you place an order, we may contact you and provide an appropriate resolution, including cancellation and refund where necessary.

5. Pricing

Unless otherwise stated, prices displayed on VELOURY LIVING are shown in U.S. dollars (USD).

We may change product prices at any time before an order is placed.

The price applicable to your purchase will generally be the price displayed when your order is submitted, subject to correction of obvious errors as permitted by law.

Applicable taxes will be calculated or displayed during checkout where required.

6. Shipping

VELOURY LIVING currently ships within the United States.

We offer free standard shipping on eligible U.S. orders.

Our standard fulfillment timeline is:

Order handling: 2–3 business days
Estimated transit: 5–7 business days
Estimated total delivery: approximately 7–10 business days

Shipping times are estimates and may occasionally be affected by carrier delays, weather conditions, holidays, incorrect addresses, or circumstances outside our reasonable control.

Please review our separate Shipping Policy for complete shipping terms.

7. Orders

Submitting an order does not automatically guarantee that the order will be accepted or fulfilled.

We may refuse, limit, or cancel an order for legitimate reasons, including:

Product unavailability
Incorrect product or pricing information
Payment authorization failure
Suspected fraud
Incorrect customer information
Shipping restrictions
Violation of these Terms

If we cancel a paid order that has not been fulfilled, the applicable amount will be refunded to the original payment method.

8. Order Information

Customers are responsible for providing accurate:

Name
Email address
Phone number
Billing information
Shipping address
Payment information

Please contact us promptly if you discover an error after placing an order.

We cannot guarantee that order or address changes can be made after fulfillment begins.

9. Payment

Payment must be successfully authorized before an order can be processed.

Available payment methods will be displayed during checkout.

Payments may be processed through Shopify and/or third-party payment service providers.

Customers agree to provide current, complete, and accurate billing and payment information.

10. Returns and Refunds

VELOURY LIVING offers eligible customers a 30-day return period beginning from the date of delivery.

For eligible approved returns:

VELOURY LIVING covers return shipping costs
Customers are not charged a restocking fee
Approved refunds are issued to the original payment method

Products must meet the eligibility requirements described in our Return & Refund Policy.

Please review that policy before requesting a return.

11. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact:

support@velouryliving.com

Include your order number and clear photographs showing the issue.

After reviewing the claim, we will provide an appropriate resolution according to our Return & Refund Policy.

12. Order Cancellations

If you wish to cancel an order, contact us as quickly as possible.

We will make reasonable efforts to cancel an order before it enters fulfillment.

Once an order has been processed or shipped, cancellation may not be possible. You may instead request an eligible return after delivery.

13. Promotions and Discount Codes

From time to time, VELOURY LIVING may offer:

Discounts
Promotional codes
Sales
Special offers

Promotions may be subject to additional conditions, expiration dates, product restrictions, or quantity limitations.

Unless otherwise stated, promotional offers cannot necessarily be combined.

We reserve the right to correct or cancel promotions affected by genuine errors or abuse.

14. Intellectual Property

Unless otherwise stated, content on our website, including:

VELOURY LIVING branding
Logos
Original graphics
Website design
Text
Product descriptions
Promotional materials

may be protected by applicable intellectual-property laws.

You may not reproduce, distribute, commercially exploit, or falsely represent our proprietary content as your own without authorization, except where permitted by applicable law.

15. Customer Reviews and Submitted Content

If customers submit reviews, photographs, feedback, or other content through our website, that content must not:

Be unlawful
Be fraudulent
Violate another person's intellectual-property rights
Contain malicious software
Contain abusive or deceptive material

We may moderate or remove submitted content where reasonably necessary.

16. Third-Party Services

VELOURY LIVING may use third-party providers to operate parts of our business, including:

Shopify
Payment processors
Shipping carriers
Fulfillment providers
Analytics services
Advertising services
Customer support services

These providers may have their own terms and privacy policies.

We are not responsible for third-party services beyond obligations imposed on us by applicable law.

17. Third-Party Links

Our website may include links to third-party websites.

We do not control third-party websites and are not responsible for their content, availability, privacy practices, products, or services.

Customers should review the applicable terms and policies before interacting with third-party websites.

18. Website Accuracy

We make reasonable efforts to keep information on our website current and accurate.

However, occasional:

Typographical errors
Technical errors
Pricing errors
Inventory errors
Outdated information

may occur.

We reserve the right to correct such errors when identified.

19. Website Availability

We aim to keep our website available and functional, but we do not guarantee uninterrupted access.

Temporary interruptions may occur because of:

Maintenance
Software updates
Internet outages
Shopify outages
Third-party service interruptions
Security issues

20. Prohibited Uses

You may not use our website to:

Commit fraud
Misrepresent your identity
Violate applicable laws
Infringe intellectual-property rights
Harass or harm others
Transmit malware
Collect customer information without authorization
Attempt unauthorized access
Interfere with our store or checkout
Make fraudulent chargebacks or payment claims

We may restrict access where reasonably necessary to protect our business, customers, or systems.

21. Disclaimer

To the extent permitted by applicable law, VELOURY LIVING provides its website and services on an "as available" basis.

Nothing in these Terms limits consumer protections, warranties, remedies, or rights that cannot lawfully be excluded.

22. Limitation of Liability

To the fullest extent permitted by applicable law, VELOURY LIVING will not be liable for indirect, incidental, special, punitive, or consequential damages resulting solely from use of the website or services where such limitation is legally permitted.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

23. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your unlawful misuse of our website, violation of these Terms, or infringement of another person's rights.

This provision does not reduce any mandatory consumer rights.

24. Privacy

Our collection and use of personal information is described in our Privacy Policy.

By using our website, you acknowledge that information may be processed as described in that policy and according to applicable law.

25. Changes to These Terms

We may update these Terms of Service periodically to reflect:

Changes to our store
New services
Operational updates
Legal requirements
Changes to Shopify or other providers

The latest version will be posted on this page with an updated Last Updated date.

Changes will apply prospectively as required by applicable law.

26. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

27. Governing Law

These Terms are governed by applicable laws of the United States and, where applicable, the State of Arizona, without limiting mandatory consumer protections that may apply.