Shipping policy

Last Updated: August 7, 2026

Thank you for shopping with VELOURY LIVING. We are committed to providing clear and transparent shipping information so customers know what to expect before placing an order.

Shipping Destinations

VELOURY LIVING currently ships orders within the United States only.

At this time, we do not offer international shipping.

Free Shipping Within the USA

We offer FREE Standard Shipping on all eligible orders within the United States.

There is no minimum purchase requirement for standard free shipping, and customers will not be charged a standard shipping fee at checkout.

Order Handling Time

Orders are generally processed and prepared for shipment within:

2–3 business days

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or holidays will begin processing on the next applicable business day.

Handling time begins after your order has been successfully placed and payment has been authorized.

Estimated Transit Time

After your order has been processed and transferred to the shipping carrier, the estimated transit time is:

5–7 business days

Transit time begins when the shipping carrier receives your package.

Estimated Total Delivery Time

The estimated total delivery timeframe is:

Handling Time: 2–3 business days
Transit Time: 5–7 business days
Estimated Total Delivery: approximately 7–10 business days

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to weather, carrier disruptions, holidays, unusually high shipping volumes, transportation issues, or other circumstances outside our reasonable control.

Order Tracking

When tracking information is available, you will receive a shipping confirmation email containing your tracking details after your order has been dispatched.

Please allow some time after receiving your tracking number for the carrier's tracking system to update.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error in your shipping address, please contact us as soon as possible at:

support@velouryliving.com

We will make reasonable efforts to update your shipping information before fulfillment begins. However, we cannot guarantee address changes after an order has been processed or shipped.

Delayed Orders

If your order has not arrived within the expected delivery timeframe, please first review your tracking information.

If you still require assistance, contact us at support@velouryliving.com with your order number.

We will review the shipment information and assist you where appropriate.

Lost Packages

If tracking information indicates that your package may be lost or has experienced an unusual delay, please contact our customer support team.

We may work with the shipping carrier to investigate the shipment and determine an appropriate resolution.

Damaged Packages or Products

Please inspect your order after delivery.

If your product arrives damaged, defective, or in an unacceptable condition, contact us as soon as possible at:

support@velouryliving.com

Please include your order number and clear photographs of the product and packaging where applicable.

After reviewing the issue, we will provide an appropriate resolution according to our Return & Refund Policy.

Incorrect Items

If you receive an item different from the product you ordered, please contact us at support@velouryliving.com.

Include your order number and photographs of the item received.

Once the issue has been verified, we will provide an appropriate resolution.

Order Cancellations

If you need to cancel your order, contact us as soon as possible.

We will make reasonable efforts to cancel an order before it enters fulfillment.

Once an order has been processed or shipped, cancellation may no longer be possible. You may instead request an eligible return after delivery according to our Return & Refund Policy.

Shipping During Holidays and Peak Periods

Processing or delivery may occasionally take longer during U.S. federal holidays, major sales events, severe weather conditions, carrier disruptions, or exceptionally high order volumes.

Where reasonably possible, customers will be informed if a significant known delay affects their order.