Shipping policy

Shipping Policy

Last Updated: September 1, 2026

Thank you for shopping with VELOURY LIVING. We are committed to providing clear and transparent shipping information so you know what to expect when placing an order.

Shipping Destinations

VELOURY LIVING currently ships orders within the United States only.

At this time, we do not offer international shipping.

Free Standard Shipping

We offer FREE Standard Shipping on eligible orders within the United States.

There is no minimum purchase requirement for standard free shipping, and customers will not be charged a standard shipping fee at checkout.

Time

(GMT-06:00) Central Standard Time (Chicago)

Order Processing & Handling Time

Orders are generally processed and prepared for shipment within:

3 business days

Orders are fulfilled Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or holidays will be processed beginning on the next applicable business day.

Handling time refers to the time required to process your order, prepare the package, and hand it over to the shipping carrier.

Estimated Transit Time

After your order has been processed and handed over to the shipping carrier, the estimated transit time is:

3–4 business days

Transit time refers to the time required for the carrier to transport your package to the delivery address provided at checkout.

Estimated Total Delivery Time

The estimated total delivery timeframe is:

Handling Time: 3 business days
Transit Time: 3–4 business days
Estimated Total Delivery: 6–7 business days

These are estimated business-day timeframes and are not guaranteed delivery dates.

Delivery times may occasionally be affected by circumstances outside our reasonable control, including severe weather, carrier delays, holidays, transportation disruptions, unusually high shipping volumes, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, we will send a shipping confirmation email when tracking information is available.

Please allow some time after receiving your tracking number for the carrier's tracking system to update.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error in your shipping address, please contact us as soon as possible at:

support@velouryliving.com

We will make reasonable efforts to update the shipping address before your order is fulfilled. However, we cannot guarantee that address changes can be made after an order has entered processing or has been shipped.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping or reshipment arrangements may be required.

Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please first check your tracking information.

If you still need assistance, contact us at support@velouryliving.com and provide your order number.

We will review the available shipment information and assist you as appropriate.

Lost Packages

If your tracking information indicates that a package may be lost or has experienced an unusual delay, please contact us at:

support@velouryliving.com

We may work with the shipping carrier to investigate the shipment and determine an appropriate resolution.

Damaged or Defective Products

Please inspect your order when it arrives.

If your product arrives damaged, defective, or in an unacceptable condition, contact us as soon as reasonably possible at:

support@velouryliving.com

Please provide your order number and clear photographs of the product and packaging when applicable.

After reviewing the issue, we will provide an appropriate resolution in accordance with our Return & Refund Policy.

Incorrect Items

If you receive an item that is different from the product you ordered, please contact us at:

support@velouryliving.com

Please include your order number and photographs of the item received.

After verifying the issue, we will provide an appropriate resolution in accordance with our Return & Refund Policy.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible at support@velouryliving.com.

We will make reasonable efforts to cancel an order before it has been processed or fulfilled. However, cancellation cannot be guaranteed once an order has entered fulfillment or has been shipped.

Once an order has been shipped, you may request an eligible return in accordance with our Return & Refund Policy.

Holidays and Peak Periods

Orders may occasionally require additional processing or delivery time during U.S. federal holidays, major promotional periods, severe weather events, carrier disruptions, or unusually high order volumes.

If a significant known delay affects your order, we will provide an update where reasonably possible.